FAQs

How long will my order take to despatch?

We offer Standard Delivery, it takes 2-3 processing days before your order is despatched.You will then receive an email as soon as your package has been shipped.

How can I be certain that my order has been placed?

As soon as your order has been placed, you will receive an email confirmation to the email address you entered on your order.If for some reason, you did not receive an email, please check your spam folder.If you still haven't received it after 24 hours please contact us by sending an email.

How can i check my order status?

Once the order has been dispatched, you will receive a dispatch confirmation email with all the information needed to track it in real time.

How can I return an order?

If you have any problems with your order please send an email to info@luanaga.com

You have 14 calendar days to return an order, calculated from the day following the delivery of the product.

The items must be returned to us within 7 days, as a recorded delivery providing us the tracking number.Shipping cost will not be refunded by Luana Ga' in case of return.

Please note that our items are very delicate so they must be returned in their original conditions, unworn, unwashed and placed in their original packaging.

Can I exchange a product?

If you want to exchange a product for a different size or color, you must return the product you originally ordered and make a separate purchase for the new item.

Please note that the return/exchange shipping cost are at your own expense.

When will I receive my refund?

You should receive your refund within 15 business days after your returned item is received at our warehouse.

Do you have any more questions?

Please send us all you inquiries to info@luanaga.com